Refund Policy
1. Refund Policy
Refund Policy
Last Updated: September 24, 2026
At NESTELIOXA, we believe everyday essentials should combine thoughtful design, functionality, and lasting style.
We want every customer to feel confident when choosing our workspace accessories. If your order does not meet your expectations, we provide a clear and simple return process.
1. Our 30-Day Return Period
From the date you receive your order, you have 30 days to request a return.
To be eligible for a return:
- Products must be unused and in original condition.
- Items must include original packaging and included accessories.
- Products must not show signs of use, stains, damage, modification, or wear.
For hygiene, product integrity, and resale considerations, used or damaged items may not be accepted unless there is a confirmed product issue.
2. Damaged, Defective, or Incorrect Items
We carefully inspect products before shipment and use protective packaging to help ensure your order arrives safely.
If your order arrives:
- Damaged during transportation
- Incorrectly shipped
- Missing items
- Defective upon arrival
Please contact us within 48 hours after delivery.
Please include:
- Order number
- Description of the issue
- Photos showing the product condition
Our customer support team will review your request and provide an appropriate solution.
3. How to Request a Return
To start a return:
Step 1 — Contact Us
Email:
Please include:
- Order number
- Customer name
- Reason for return
Step 2 — Return Approval
Our support team will review your request and provide return instructions if approved.
Please do not send items back before receiving confirmation.
Step 3 — Ship Your Return
Customers may be responsible for return shipping costs for non-quality related returns.
We recommend using a trackable shipping method.
4. Refund Processing
Once your return is received and inspected:
- Approved refunds will be processed within 3–5 business days.
- Refunds will be issued to the original payment method.
Depending on your bank or payment provider, additional processing time may be required.
5. Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Customized or personalized products
- Products showing signs of use or damage
Contact Us
If you have questions regarding this policy:
Email:
Company:
Shenzhen Jitao Wanshun Trading Co., Ltd.
Registered Address:
Room 8219D, Building 30, Universiade Software Town, No. 8288 Longgang Avenue, He'ao Community, Yuanshan Subdistrict, Longgang District, Shenzhen
NESTELIOXA — Thoughtful design for a more organized everyday workspace.